Policies

Pictures:

Pictures are always of exact piece being shown unless otherwise noted. When the signature can be photographed it will be provided. Additional photos are available upon request. All items shown are first quality, direct from the artist's studio, and in most cases accompanied by the Certificate of Authenticity. Any questions regarding a particular piece, please ask!!

Privacy Policy:

We do not give or sell personal or confidential information about you, your company, or your account to any third party that is not affiliated with your transaction except as required by law, or as necessary to provide you with the services you requested, or as requested and authorized by you. We only provide personal information to those third parties who must access that information in order to meet your needs (i.e., shipping companies and credit card processing services).

Return Policy:

The buyer may return any item for any reason within 7 days of purchase. If the return is for a reason other than the sellers fault, the buyer must cover the cost of shipping in both directions. If the item was sent under a free shipping promotion the actual cost of original shipment will be deducted from the refund. Refunds are issued in the same manner in which they were received and only to the original purchaser. Any items returned due to the sellers fault or error will be covered by the seller. We due request notification of intent to return within 3 days of item delivery.

100% Satisfaction Guarantee!!

For payment, we accept Visa, Master Card, American Express, Discover and PayPal. Personal checks, money orders, and cashier's checks are also accepted. There will be a 10 day hold on all International & Personal or Company Checks.

Shipping Policy:

All shipments are sent by best method, signature confirmation, and insurance required. Smaller items are shipped priority mail thru the USPS and larger heavier items are sent thru UPS. A complete address is required for UPS, USPS shipments can be mailed to P.O. Box numbers, however address confirmation is required. Combined shipping is available along with the USPS flat rate box. As we are located in the State of Florida sales tax has to be collected on all in State shipments. International shipments will be sent, insured only thru USPS Global Airmail Parcel Post.

Custom fees, etc. will be the responsibility of the buyer and a 1% surcharge is added to cover the cost of across the border fees. If you have any questions regarding shipping please email greenes_glass_shop@msn.com. Tracking numbers will be provided or available, and in most cases emailed to you once the item is shipped. In the event of breakage please retain all original packing materials-they will be needed to substantiate any insurance claim.